Return and Refund Policy

 "Return and Refund Policy Agreement"

Last Updated 11/10/2022

This Return Policy ("Policy) is an effort by MlLCHAM Luxury Fashion Company to continuously provide the signature, quality customer service that its patron has loved them for. This Policy will provide the Company's employees, staff, and even the customers themselves with the rules, guidelines, limitations, and legal considerations about the management of returned products in cases of issues regarding quality, refund, and other exchanges of unintended or unwanted products and goods.
Scope and limitations This Policy will help and guide the Company's employees, staff, and even the customers themselves, the procedures, guidelines, limitations, and legal considerations for the Agreement of returned products in cases of issues regarding quality, refund, and other exchanges of unintended or unwanted products, goods ("Items"). Moreover, his policy will cover all the items, perishables, and non-perishables, sold by the Company; and are subject and limited to the items' warranty period and condition upon return.

Provisions 

DEFINITION OF TERMS 

• PERISHABLES - Items with limited shelf life, such as foods, beverages, medicine, etc. 
• NON-PERISHABLES - in some cases, unlimited shelf life, such as electronic appliances, hardware, etc. 
• WARRANTY PERIOD - time that warrants returns. 
• ITEM RETURN, REFUND, AND EXCHANGE 

 Items purchased from the Company can be returned, exchanged, or refunded within five (5) days from the date of purchase.      Customers must present the Item's receipt or other proof of purchase to customer service before a refund or exchange occurs. Items returned without a purchase receipt, beyond the time return period, or in a condition beyond normal wear and tear will not be eligible for exchange or refund.  

• EXCHANGE 

Item exchange only applies to Items returned due to mistakes, unintended purchases, damages and: defects on the item, or tile expiration of an item upon purchase. Returned items for exchange will undergo a strict process of assessing their condition before a replacement occurs. Items will unavailable replacement items will be automatically refunded. 

• REFUND 

Refunds only apply to Items returned and where product exchange is impossible due to the unavailability of similar items. No refunds should be made without assessing or ascertaining the condition of the returned item or the availability of a replacement item by customer service. 

• CONDITION OF THE RETURNED PRODUCT 

All Items subject to this Policy must be returned in standard packaging or unused condition if purchased with damages m defects. The time condition of all returned items will undergo a strict assessment process by the officer in charge. 

• GOVERNING LAW 

This policy is drafted and created by management, terms of MILCHAM Luxury Fashion Company under the State laws governing Item Return and Refund Policies.  

Contact Us At:

Mailing Address: 3oo Colonial Center Pkwy Ste. #100N, Rosewell, GA 30076

Phone: (725) 251-1377

Email: sales@milcham.org